Frequently Asked Questions

Q: What will the documents look like?

A: The OrbitMark certificate is elegantly printed on ivory parchment, and is beautifully personalized for the recipient. In addition, we include a personalized, congratulatory letter from the International Society of Planetary Adventurers. Depending on your country, the document size will be standard letter size (8½×11 inches in the USA) or A-4 (210×297 mm in countries using ISO sizes).

Also depending on your country, documents will be provided in your local language, including English, French, German, Italian and Mandarin.*

OrbitMark Birthday Certificate Sample

A sample of the OrbitMark Birthday Certificate

* — Not all languages are currently available.

Q: How long does it take for delivery?

A: That depends upon where delivery will be made. In the US, standard First Class Mail generally takes 4 to 7 business days. In most European locations, standard Air Mail generally takes 10 to 14 business days — but slightly longer in Italy, where we have experienced delivery times from 3 to 6 weeks. For Asia, South Asia, Africa, Australia and New Zealand, standard Air Mail generally takes 7 to 14 days — although rural locations in India can take 6 to 8 weeks.

Q: What if I need faster delivery?

A: Despite high order volume, we do our very best to process all orders within one business day. If you are ordering at the last minute, keep in mind that all of our documents are personalized — we don’t simply pull generic items off the shelf — but we do offer a high-resolution PDF copy via email for a nominal fee. In addition, we offer Express and Priority delivery at an additional charge.

You can request expedited delivery or provide special instructions in the shopping cart when completing your order.

 

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